Return & Refund Policy

1. Overview

This Return & Refund Policy applies to all dental care and body care products purchased through our official sales channels. We aim to ensure customer satisfaction while maintaining strict hygiene and safety standards required for personal care products.

By purchasing our products, customers agree to the terms outlined in this policy.

2. Eligibility for Returns

Due to hygiene and safety regulations, returns are accepted only under the following conditions:

• The product received is damaged, defective, or leaking.
• The product delivered is incorrect or different from the order placed.
• The product is expired at the time of delivery.
• The item is unused, unopened, and in its original packaging.

Returns will not be accepted for:

• Opened or used dental or body care products.
• Products damaged due to misuse, improper storage, or handling after delivery.
• Change of mind or personal preference.
• Minor packaging variations that do not affect product quality.

3. Return Request Timeline

Customers must raise a return request within 48 hours of delivery.

Requests submitted after this period may not be eligible for return or refund.

4. How to Request a Return

To initiate a return:

1. Send a return request including:

• Order details
• Product name
• Clear photos or videos showing the issue
• Description of the problem

1. Submit the request through customer support at:
2. Qualiarchpharmaindia@gmail.com

Our support team will review the request within 2–3 business days.

5. Return Approval Process

• Once approved, customers will receive return instructions.
• Products must be packed securely to prevent transit damage.
• Unauthorized returns without approval may not be accepted.

6. Refund Policy

Refunds will be processed only after inspection and verification of the returned product.

Approved refunds may be issued through:

• Original payment method, or
• Store credit (if applicable).

Refund processing timeline:

• 5–10 business days after approval (depending on banking/payment provider).

Shipping charges (if any) are non-refundable unless the error occurred from our side.

7. Replacement Policy

Instead of a refund, customers may opt for a replacement product, subject to stock availability.

Replacement shipments will be processed after return approval.

8. Non-Returnable Items

For health and safety reasons, the following items are non-returnable unless defective:

• Opened dental hygiene products
• Used body care items
• Personal-use hygiene products
• Products without original packaging

9. Cancellation Policy

Orders can be cancelled only before shipment confirmation. Once dispatched, cancellation requests cannot be accepted.

10. Damaged During Transit

If a package arrives visibly damaged:

• Do not use the product.
• Take clear photos immediately.
• Report within 24–48 hours of delivery.

11. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will be applicable once published on official platforms.